Return Policy
We believe in our products so if you're not satisfied with your order placed through www.neotimelyX.com, you may request a refund within 30 days of the delivery date. You may cancel or amend your order within 24 hours of purchase.
Returns & Exchanges
We do not provide return labels unless it's manufacturer defect! The shipping return cost will be the customer's responsibility.
If the product was received by the customer in perfect condition and is returned to us damaged, then a percentage of the product cost may be subtracted from the customers return. And the shipping costs are non-refundable.
Returns (accepted under the following circumstances):
Damaged Product / Manufacturers Defect
If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to support@neotimely.com
If your product has a MANUFACTURERS DEFECT regarding any of the
For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.
Not as Described
If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.
Product Lost in Transit
If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that, the customer must absolutely make sure their address is correct.
Shipping
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more.
Refund
Our warehouse takes up to 2 weeks to process your return and we will notify you once your return is approved. We'll start with language. You will get a refund for the original product. We do not refund any shipping charges or taxes paid to the authorities, the amount will be returned to your original payment method. Return shipping is the customer's responsibility.
Do you have any other questions?
We are happy to assist you. The quickest way to get in touch with us is to email support@neotimely.com.
Returns & Exchanges
We do not provide return labels unless it's manufacturer defect! The shipping return cost will be the customer's responsibility.
If the product was received by the customer in perfect condition and is returned to us damaged, then a percentage of the product cost may be subtracted from the customers return. And the shipping costs are non-refundable.
Returns (accepted under the following circumstances):
Damaged Product / Manufacturers Defect
If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to support@neotimely.com
If your product has a MANUFACTURERS DEFECT regarding any of the
For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.
Not as Described
If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.
Product Lost in Transit
If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that, the customer must absolutely make sure their address is correct.
Shipping
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product and nothing more.
Refund
Our warehouse takes up to 2 weeks to process your return and we will notify you once your return is approved. We'll start with language. You will get a refund for the original product. We do not refund any shipping charges or taxes paid to the authorities, the amount will be returned to your original payment method. Return shipping is the customer's responsibility.
Do you have any other questions?
We are happy to assist you. The quickest way to get in touch with us is to email support@neotimely.com.