When will I get my order?

Orders from the neotimely are usually filled within -5 business days. Shipping time for filled orders depends on your location, but can be estimated as follows:

USA:15-30 business days

Will I be charged custom fee for my order?

An additional customs and tax fee can occur on international (non-US) orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.US orders will not be charged unless your order over $800.

Do I need to pay for shpping?

All orders placed on our online store NEOTIMELY enjoys free standard shipping.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

1. Check your shipping confirmation email for any mistakes in the delivery address.

2. Ask your local post office if they have your package.

3. Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise during holiday seasons — I​f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If you have monitoring, please check the monitoring according to the delivery time.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@neotimely.com with your order number.

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking numbere via email when your order ships out. You can follow the information on 17track offical net or USPS offical net（It depends on which carrier）.If you have any questions about your tracking or shipment, drop us a line at support@neotimely.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@neotimely.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Contact us

We will do our best to expedite processing and lose time, if you have any questions, please contact us immediately:support@neotimely.com.